I had only had the product 11days and got the email to say my trial had ended and they have taken the full amount for the product. I am fighting to get my money back.
I ordered a trial bottle it said for FREE just pay shipping of $ 4.95. I received the pills in a bubble wrap brown bag . In May ,… June and July I was charged $ I called my bank and what showed on my bank statement from JOLLYYOUTHBOLDS Phone # 855-644-2561.So I called and spoke to customer care. . I said I joined no membership and I only ordered the FREE sample for $4.95. He was very nice and said they have 100% guarantee, and he would remove me and return my money . I informed my bank and the gave him till September 15th to respond to a letter they sent because no money was returned to my account . Make a long story short …They sent my fraud unit a order form I supposedly filled out . I never did but the company refused to return my money and my bank took their word BECAUSE they said I ordered from them it didnt matter . They closed the case. Im 64 living on 800 a month and those **** charged me twice $94 95,in June and July . My only course now is to try and work with the company according to my bank . I wont be using Key Bank for much longer !
I just had 2 charges for $97 taken from my account. When I called the 855 number, I spoke to Michelle. She refused to cancel the charges, told me her boss does not take calls and there was nothing I could do. I asked about returning them because they had not been opened and they so not take returns. I live on a fixed income and to have almost $200 disappear is devastating. Since I won’t have money for groceries, I am bound to lose weight.
I tried the product and it did absolutely nothing for me. I called them for a full refund and they told me they could only give me back $40. I lost $30 in this transaction!
I have been having the same issue as many of you…I ordered the buy 3 get 2 free Keto 1500 under the assumption that the cost would be less than $40 (as was indicated on the website). Once I put in my credit card information, I got a text confirmation saying that the cost was $198. Of course, I immediately called Customer Service and they told me that they couldn’t issue a refund because the request goes directly to the shipping centre and has already been processed – even though I called them immediately after ordering and there had been no transactions on my card yet…I also got the same run-around spiel about how the Terms and Conditions only allow them to issue refunds after 60 days of trial. This is extremely misleading since I was only agreeing to pay the $40…They refused to provide me with a refund so thanks to the tips here, I immediately cancelled my credit card and informed my credit card company that the charge was fraudulent. Hopefully this will be the end of it…!
The man said I had 15 days to cancel my membership
I am currently waiting to get my money back, I have cancelled my card that was used. Once it clears my bank will refund the money… But right as I was on the phone with my bank I got a text message they were trying to get another 90 bucks from my bank. But I transferred my money before they could take anymore money. I am Soo pissed right. No where did it say it was a trial and I’d be charged automatically… And of course there is no way to cancel the trial if that is the case. My family and I currently live in a hotel because our home was sold out from under us while we were renting it. And it took my room money and Halloween costumes money for my two little ones. My husband and I already live paycheck to paycheck